Terms of Service
Welcome to Frindow, an online community that helps people to befriend each other. The Frindow service and website are referred to in these terms as “Frindow”.
To protect your own interests, you must read and understand the following important Terms before using Frindow. If you are uncertain as to your rights under these Terms or you want any explanation about them please e-mail help@frindow.com .
You agree to take all necessary precautions and exercise the utmost personal care in all interactions with any individual you come into contact with through Frindow, particularly if you decide to meet with such individuals in person. As an example, you should not, under any circumstances, provide your physical address or financial information (including payment card or bank account numbers) to other users.
You acknowledge that we cannot reasonably, and do not, take responsibility for the actions of any users of Frindow. You therefore acknowledge that, unless we are negligent or commit a wilful default, we have no liability to you relating to your connections and relationships with other users. This includes users whose accounts display a ‘Confirmed’ badge; this is merely an indication that they have affirmed to us their residence at a particular address. It is not a statement on our part that we have taken any further steps to confirm that address, and we do not take any responsibility for the actions of any ‘Confirmed’ user.
We do not and cannot actively monitor all user activity on Frindow. But we will be entitled to report any activity or user to the appropriate authorities if we suspect, or have reason to suspect, that it is evidence of abuse in any form. That includes elder abuse, child abuse, or domestic violence. By registering for an account on Frindow, you agree that we are permitted to do so.
Many services in Frindow are provided free of charge. However, there are optional services such as in-person get-togethers and the Like-minded Score that require credits.
1. Introduction
1.1 We are Frindow Ltd, a company registered in England and Wales. Our registered office is at 278 Mitcham Lane, Streatham, London, SW16 6NU. Our company number is 10668048.
1.2 These terms and conditions of use (the Terms) explain how you may use the Frindow service and mobile app. You should read these Terms carefully before using Frindow. By applying to register for an account on Frindow, you agree to be bound by these Terms and the documents referred to in them. If you do not agree with or accept any of these Terms, you should stop using Frindow immediately. If you have any questions about Frindow, please contact us by email at help@frindow.com .
2. Intended users of Frindow
2.1 Frindow is intended for individuals who are over the age of 18 years and in the United Kingdom. If you are under the age of 18 you may not use Frindow.
2.2 You may only use Frindow if you are a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.
2.3 You may only use Frindow if you agree to form a binding contract with us to use Frindow on these Terms of Service.
3. Accounts
3.1 You may register for an account with Frindow by completing and submitting the account registration form on the Frindow website, and clicking on the verification link in the email that we will send to you. You must choose a username and password to login, and keep your password confidential. You must notify us in writing immediately if you become aware of any disclosure of your password. You are responsible for any activity on your account that happens because you have not kept your password confidential. If we suffer any loss or damage due to your failure to keep it confidential, you will be liable to us for that loss or damage
3.2 You must not allow any other person to use your account to access Frindow.
3.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
3.4 You must not use any other user’s Frindow account.
3.5 You must not choose a username which is likely to mislead others as to your age or gender. You must not use your account or user ID for or in connection with the impersonation of any person.
3.6 We offer the ability for some users to display a ‘Confirmed’ badge in their Frindow profile. To be clear, these ‘Confirmed’ users have affirmed to us that they reside at a particular address at the time the ‘Confirmed’ badge was first displayed. We may remove the ‘Confirmed’ badge at any time, including where we have doubts regarding the authenticity of the ‘Confirmed’ user’s identity. To be clear, we do not take responsibility for the actions of any ‘Confirmed’ user.
4. Proxy Users
4.1 You may register as a person authorised to access and administer and make Submissions on another person’s behalf. You must have the explicit consent of (or a sufficient and valid power of attorney from) the person in respect of whom you act as a Proxy User to do any or all of the actions you undertake with reference to the account you operate on their behalf, and we may require you to demonstrate that you have the requisite authority to operate the account, at any time. You must not disclose on Frindow any personally identifiable data (such as full name, address, email address or phone number) about the person in respect of whom you act as a Proxy User. That includes in your profile or in any “get-together” calendar invites or direct messages.
4.2 Before registering as a Proxy User for anyone, you must notify the contents of our Privacy Policy to them.
5. Your right to use Frindow
5.1 As between us and you, you own all rights to all the items you share or post on Frindow (we refer to those as ‘Submissions’), including your profile and any messages you send. By posting a Submission, you provide us with a worldwide, royalty-free, non-exclusive, perpetual licence (which we may sub-licence to others) to reproduce and make the Submission available for the purposes of display in Frindow and for all other purposes connected with our operation of Frindow.
5.2 In consideration of you agreeing to abide by these Terms, we grant you a non-transferable, non-exclusive licence to use Frindow for your own domestic non-commercial purposes in accordance with these Terms. We reserve all other rights.
5.3 We may stop or suspend your access to Frindow if you do not comply with any part of these Terms or any applicable law.
5.4 We will decide, acting reasonably, whether any Submission breaches any of these Terms.
5.5 Frindow is not intended to be private, confidential, or a secure means of communication. Therefore, you should not make any Submission which you regard as being confidential, commercially sensitive or valuable.
5.6 You must not use Frindow for any purposes that are in direct competition with Frindow.
6. Use of Frindow
6.1 You are responsible for your use of Frindow and for all of your Submissions. You should only make Submissions that you are comfortable sharing with other users. You agree that:
6.1.1 You must keep your personal profile on Frindow up to date;
6.1.2 You will not impersonate any person on Frindow;
6.1.3 You will register for no more than one Frindow account;
6.1.4 any Submission you submit for use on Frindow must be your own original work (unless you are submitting it as a Proxy User); has been lawfully provided to us; and does not infringe any intellectual property rights of any third parties; and
6.1.5 you have all necessary consents to provide the Submission to us for use on Frindow.
6.2 You must at all times in your use of Frindow comply with the Frindow Acceptable Use Policy Failing to do so may result in your account being removed from Frindow without notice, and a possible ban on being able to join Frindow in the future.
6.3 You agree that you will not reverse engineer, copy, sell or otherwise make available to any third party or otherwise publish, or commercially exploit in any way Frindow or any Submission.
6.4 We may suspend or terminate your account at any time. An example of this might be in circumstances where we decide to cease operation of the Frindow service.
6.5 You can cancel your account at any time using the ‘Settings’ area of Frindow or by emailing us at help@frindow.com .
7. Video Chat Service
7.1 No Access to Emergency Services : Frindow’s video chat service is not intended to support or carry emergency calls of any kind. That includes to fire, police, ambulance or any other kind of services that connect a user to emergency services.
8. Payments and Credits
8.1 Card payments can be made to purchase credits. Credits are a virtual currency that allows you to use restricted services without having to make card payments whenever a restricted service is required.
8.2 Restricted services currently include some in-person get-togethers and gaining access to a Like-minded Score.
8.3 Card or Apply Pay payments are non-refundable except for exceptional circumstances where, at the discretion of Frindow Ltd, a full or partial refund may be granted.
8.4 Credits will be fully refunded if you have signed up to a get-together that is subsequently cancelled. Those credits can then be used for other restricted services. Any payment made by card or Apple Pay for the credits will not be refunded.
8.5 If you sign up to an in-person get-together using credits and subsequently remove yourself from that get-together, you will receive a partial refund of credits.
8.6 Credits can be freely obtained by performing specific actions on the site. These actions are highlighted in the relevant areas of the site.
8.7 Frindow Ltd does not receive, store or manage payment card details or Apple Pay details. All payments are securely received, processed and stored by Stripe.com.
8.8 In the event of your card being used fraudulently by a third party to purchase Frindow services, Frindow Ltd will work with Stripe.com, the bank and any other relevant authorities (such as the police) to investigate the illegal action. Denying that a payment was made by you when you know that it has been is illegal. This may result in legal action being taken against you by Frindow Ltd.
8.9 Should you choose to leave the site before using all of the credits that you have purchased, any payments made to obtain the credits will not be refunded.
9. If you breach these Terms
9.1 Without affecting any other rights we may have, if you breach these Terms in any way, or if we reasonably suspect that you have breached them, we may:
9.1.1 temporarily suspend your access to Frindow;
9.1.2 permanently prohibit you from accessing Frindow;
9.1.3 block computers using your IP address from accessing Frindow; or
9.1.4 suspend or delete your account on Frindow.
9.2 Where we suspend or prohibit or block your access to Frindow or a part of Frindow, you must not take any action to circumvent such suspension or prohibition or blocking. That includes creating and/or using a different account.
10. Disclaimer
10.1 Frindow is not moderated by us. We do not endorse any Submission sent by means of Frindow, and the views expressed in any Submission are not necessarily the views of Frindow Ltd. If we are alerted to it, or otherwise become aware of it, we have the right (but not the obligation) at our sole discretion to refuse or remove any item from Frindow that we consider does not comply with these Terms or is inappropriate, offensive, unlawful or inaccurate.
11. Privacy
11.1 Please see our Privacy Policy which sets out how we use any personal data we obtain from you in the course of providing and promoting the Frindow service.
11.2 We do not and cannot actively monitor each Submission on Frindow. But we will be entitled to report any Submission or user to the appropriate authorities if we suspect or have reason to suspect, that there is evidence of abuse in any form. That includes elder abuse, child abuse, or domestic violence. By registering for an account on Frindow, you agree that we are permitted to do so.
12. Ownership, use and intellectual property rights
12.1 Frindow and all intellectual property rights in Frindow is owned by us and/or our licensors.
12.2 We reserve all our intellectual property rights in Frindow (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world.
12.3 Nothing in these Terms grants you any rights in Frindow other than as is necessary to enable you to access Frindow. You agree not to adjust, try to get around or side-step or delete any digital rights or other security technology applied to Frindow.
12.4 Except as expressly set out in these Terms or as permitted by any local law, you agree:
12.4.1 not to copy the app;
12.4.2 not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the app;
12.4.3 not to make alterations to, or modifications of, the whole or any part of the app, or permit the app or any part of it to be combined with, or become incorporated in, any other programs; and
12.4.4 not to reverse-engineer or create derivative works based on the whole or any part of Frindow or attempt to do any such thing.
12.5 “Frindow” and the Frindow logo are trademarks of Frindow Ltd.
13. Accuracy of information and availability of Frindow and Submissions
13.1 We make no promise that Frindow will be:
13.1.1 accurate;
13.1.2 complete;
13.1.3 up to date;
13.1.4 free from any virus or malware; or
13.1.5 free from any bugs, errors or omissions.
13.2 Any reliance you may place on Submissions is at your own risk. You should make all such reasonable enquiries as are necessary (including with any qualified third parties) and take all such reasonable steps to protect yourself if you wish to rely on any information in any Submission.
13.3 While we make commercially reasonable efforts to ensure that Frindow is available, we do not promise in any way Frindow’s continued availability at all times, or that Frindow will be available on an uninterrupted basis.
14. Signposting and Advertising - Other people’s sites
14.1 Frindow contains links and references to third party websites or services. Any such links or references are provided for your convenience only. We have no control over third party websites and accept no responsibility for any content, material or information contained in them. The display of any link and reference to any third party website does not constitute an endorsement of such third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
15. Limit on our responsibility to you
15.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
15.1.1 losses that were not foreseeable to you and us when this contract was formed that were not caused by any breach on our part;
15.1.2 business losses; or
15.1.3 losses to non-consumers.
16. Changes to these Terms, and Additional Terms
16.1 We may revise these Terms at any time. The most current version of the Terms, which will always be available at www.frindow.com will govern our relationship with you. We will try to notify you of any important changes, for example by means of the Frindow app, or an email to the email associated with your Frindow account. By continuing to access or use Frindow after those revisions become effective, you agree to be bound by the revised Terms.
16.2 We may add to these Terms with additional terms and conditions (‘Additional Terms’) which relate to specific features or services, or any charges applicable in respect of new or existing features or services. Additional Terms will be made available to you in advance of our making any such change. Additional Terms will prevail to the extent there is any conflict or inconsistency with any other of these Terms.
17. Termination
17.1 We may suspend the ability of any user to access Frindow at any time in the event that we suspect any failure of the user to comply with these Terms.
17.2 We may terminate any user’s access to Frindow on one week’s written notice for any or no reason.
17.3 We may suspend or terminate the operation of Frindow at any time at our sole discretion although we will make reasonable efforts to let you know if we are going to suspend or terminate the operation of Frindow.
17.4 You may terminate your Frindow account and cease use of Frindow at any time.
17.5 We may terminate your access to Frindow immediately in the event that we suspect that you have committed a breach of these Terms.
18. General
18.1 We will have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control.
18.2 If any part of these Terms is unenforceable the enforceability of any other part of these Terms will not be affected.
18.3 If we choose not to enforce any right that we have against you at any time, then this does not prevent us from later deciding to exercise or enforce that right.
18.4 These contain the entire understanding and agreement between us and you in relation to your use of Frindow.
18.5 You may not transfer any of your rights and duties in these Terms to any other person. (This includes a transfer by way of assignment or sublicence.)
18.6 Frindow is intended solely as a consumer service for personal household use. We will not be liable in any circumstances for any business losses arising in relation to your use of, or our providing (or failure to provide) any part of the Frindow service.
19. Complaints about Submissions
19.1 If you have any concerns about any content on Frindow, including if you wish to report any abuse of the service, harassment, or offensive or harmful content, please email us on help@frindow.com , or go to https://frindow.freshdesk.com/support/home to submit a ticket, and we will look at your complaint.
19.2 Please email us at help@frindow.com with your name and contact information or use the report links in Frindow, to report a Submission that you believe is defamatory of you, or infringes your intellectual property rights. We may share your full complaint, including your contact information, with the user in respect of whose Submission you have complained.
20. Disputes
20.1 We will try to resolve any disputes with you quickly and efficiently.
20.2 If you are unhappy with any matter under these Terms please contact us as soon as possible.
20.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
20.3.1 let you know that we cannot settle the dispute with you, and
20.3.2 give you certain information required by law about our alternative dispute resolution provider.
20.4 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract.
20.5 The European Commission’s online dispute resolution (ODR) platform is at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.adr.show . The ODR platform could be used to resolve disputes between us and consumers.
20.6 Relevant United Kingdom law will apply to these Terms, but nothing in these Terms is intended to affect any mandatory rights you may enjoy in your own jurisdiction, including any mandatory rights as a consumer.
21. Other Important Terms
21.1 Frindow is not party to the in-person get-togethers that occur. Frindow may provide the time and place (venue) for the get-together. Any health and safety aspects relating to the venue are the sole responsibility of that venue. Any harm that may arise from attending the venue will be covered by the public liability insurance of the venue and is outside of the jurisdiction of Frindow's liability.
21.2 Any conflict between Frindow users or other members of the public arising from an in-person get-together, should be managed by the relevant authorities (such as the police) and is outside of Frindow's jurisdiction of liability.